How to Move Verizon Backup Assistant Contacts to Gmail


I have been wondering how to do this for some time now – brooding over it actually – and today I figured it out. Way easier than I had anticipated, given my previous attempts last year online. I wanted to share the process.

You are approximately 10 minutes from contact freedom!

Click on the images to open them full size in a new tab.

  1. Log in to your wireless account at
  2. Scroll down until you see something like this. If you are the primary account holder, click “Manage my Device.” If not, skip to step 3. vblog 7
  3. Click Manage My Contacts
    vblog 1
  4. If prompted, sync your Backup Assistant contacts to the cloud. You will have the option to add in contacts from other email accounts. When it gives you the option, click that you are done setting up.
  5. Next you will see your Verizon Contacts page. Click “Select All” or manually select the contacts you want exported.
    vblog 2
  6. Then click the Gear icon for the dropdown settings menu and select “Export Contact.”
    vblog 4
  7. This popup will appear. Select “Export my contacts to an email service…” Then click “Export.”
    vblog 5
  8. Another popup will appear asking you to name the file you are saving & pick a destination. Then click “Save.”
    vblog 8
  9. Next, log in to your Gmail email account.
    vblog 9
  10. Choose Contacts from the Gmail dropdown menu on the upper left.
    vblog 10
  11. In the center of the page, click the “More” dropdown menu and select “Import.”
    vblog 11
  12. When prompted, choose the file you saved earlier and click “Import.”vblog 12
  13. All of your contacts in the saved file will be imported to your Gmail account under a new label. You can rename this label by clicking on the label name in the list of labels on the left, then choosing “Rename Label” under the More dropdown menu.vblog 14
  14. You may be prompted to merge duplicate files automatically. If not, you may do this from the More dropdown menu. If you do not like how the files were imported or want to undo them for any reason, select “Restore Contacts”
    vblog 13

Your Verizon Backup Assistant contacts will now be available in your Gmail account and any synced Android device. A copy will remain with Verizon but your contacts are now yours. Congrats!

© Michelle Routhieaux 2013

41 thoughts on “How to Move Verizon Backup Assistant Contacts to Gmail

  1. After spending 2 hours trying to do this, I came across your page. What a godsend! Thanks for putting in the effort!

  2. I second the opinions expressed above…Your explanation was clear, concise and easy to follow. My contacts are now in Gmail. But, one question, I have my verizon phone set to sync with Google, and it shows that it is syncing with Google, but contacts, calendar, etc (all showing time/date of last sync) are not showing up in Google. Do you know if I will have to export on a periodic basis, or is there something I can do to make the sync process actually work?

  3. Hey there, You’ve done an incredible job. I will definitely digg it and personally recommend
    to my friends. I’m sure they’ll be benefited from this website.

  4. Have you ever thought about adding a little bit more than just your articles?
    I mean, what you say is valuable and all. But think of if you added some great graphics
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  5. Great instructions, but it doesn’t pull address information from Verizon into that csv – only name and phone. Am I missing something?

  6. I haven’t been using the Cloud for syncing. My Samsung Galaxy SIII’s contacts automatically sync with my Gmail Contacts. I can make a change in Gmail Contacts or phone Contacts and the other is sync’d within 2 or 3 minutes. For each contact, Email address(es), phone(s), address(es), website, notes, and birthday are all brought over.

    If you open “Contact” on your phone, then bring up Settings, then Accounts, make sure your Gmail account shows up. (If not, add it.) Select the Gmail account and then make sure Sync Contacts is checked. That should sync the phone and Gmail contacts automatically.

    (My SMS and Call Log used to sync automatically to Gmail, too, but that suddenly stopped working around 2/14/2015…..)

  7. These instructions worked perfectly–after Verizon’s own transfer help looked at my old basic phone and new Android phone and said, “Sorry–can’t be done.”

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